The testimony below outlines a systemic challenge within Financial Centers; consistently understaffed, yet forced to hit their sales goals or be terminated. A financial center is the brick and mortar banks that people (used to) make deposits in. Financial centers are staffed to have 5-20 associates depending on what the bank feels is “appropriate”. The less staff you have, the harder it is to help clients or even open your doors at all to the public.
Regardless of how low staffed a financial center is, the bank still holds all associates accountable to hit egregious sales goals; many times using low staffed financial centers who struggle to hit sales goals (due to having less people to assist with daily tasks and mandatory audit activities, people on vacation, calling out sick, or leaves of absence which are entirely too common) to target people to terminate.
Managers at low staffed financial centers have exponentially more tasks on their plate and less people to assist; constantly leaving them in a state of panic and unsupported by the company.

“Heather-

As a manager I went from being on top and chosen to go to top lunches and get awards, to being placed so understaffed that it forced me to work open to close and work from a cash drawer, a banker, even a janitor picking up trash daily outside 6 days a week.

I suffered from stress so bad my hair fell out, I ground my teeth from stress to the point they broke.
I suffered injury in a car accident being so tired driving home not being able to function as a single mom.

Even though I pulled better numbers at that center then it had seen in many years it was not good enough; they were forcing me to step down to be replaced by a man.
My last day driving in I was rushed to the doctor as I thought I was having a heart attack. My manager let me go without any platform staff and would write me up for not making sales; knowing I had no teller staff either and was forced to borrow bankers (from other Financial Centers- which means that all sales these “borrowed” bankers made were credited to their “home” Financial Center, not the Financial Center that they were temporarily supporting).

I never wanted to leave the company but was forced to as I was not a man in this management world.
The stress they put me under affected my life and my family I had to take a less paying job just to be able to get better physically and emotionally.

I feel I was forced out because I stood up for what was right and I didn't fit the male mold. The regional manager more than let me know I did not fit in not only was I singled out but so was my son to the point they launched a false investigation for a transaction that the computers faulted on.
I feel this was all because we stood up for what was right and I let them know we could not work so hard with never having help. There is so much more I can say as the bank forced me to seek therapy for the toxic environment that I was in.”

(Identity withheld for protection)