Below is a letter sent to Brian Moynihan, President and CEO of the Fortune 500 bank I worked for for 20 years, by a former Financial Center Manager and Human Resources manager with a degree in Human Resources, that quit the bank just 11 weeks into training after he was placed into a Single Leader Financial Center prior to even completing training (view a short five minute video regarding the serious abuse within the single financial centers in the section “HEAR it From Me”. You can also read testimonies from Financial Center Managers regarding the horrible conditions within these Financial Centers in the “Testimony” section).
Upon reading the letter, both the Regional Executive as well as the Sales Performance Manager (defendants listed in my publicly filed lawsuit which you can view in the section “Documents”), instead of taking any responsibility or showing concern or empathy, both immediately began insulting this person personally and blaming him for the challenges he mentions below. This is AFTER these 2 men refused to provide assistance after weeks of this Financial Center Manager asking for help.
A typical response when associates reach out pleading for assistance and support; than address claims, blame is thrown back onto the associates where they are either silenced, or terminated.

You can read many testimonies to this effect in the “Testimony” section.

From: Ryan Taylor
Date: October 3, 2019 at 3:26:09 PM PDT
To: Brian.t.moynihan@bofa.com
Subject: My 11 Weeks at BofA (Resignation Letter Please Read)

Hello Brian,

I thought it was important that I shared my brief experience (with this company) with you. I think it is important that you realize what is happening in some of your failing markets. Without feedback and change, companies fail their employees and their clients. I am encouraged and excited every time that I have had the opportunity to hear you speak. My goals and values are the same as you
and the company. However, the reality is much different for some of us.

11 weeks ago, I started my journey with (this company). I was exceptionally excited. Throughout the interviewing and recruitment process it seemed the company was a perfect match for my skill set. This made the process very enjoyable. Everything from my possible salary, location, drive time, vacation and sick time seemed almost to good to be true. I finished my last interview with (Northwest Region Operations Manager) and left the interview knowing that this was a great fit and I hoped to get an offer. A couple of days later the offer came. This company recognized my talent, drive, and desire to be successful. The salary was decent and the incentive plan seemed excellent. I confirmed the possible locations, my commute, and was able to negotiate my two pre-planned vacation for later this year. I couldn’t have asked for more.

Next I went through a screening process that took far too long. I waited for weeks to get cleared, then weeks more to actually start my eight-week training program. Again, that was an eight-week training program that was laid out quite well for me. It would entail five-weeks of computer training, peer mentorship, and job shadowing. Followed by three-weeks of OJT at my permanent location. Sounded like a great plan.

The first couple weeks of training were fine. I got acclimated to the bank and started to get the feel for how a center should run. It was a busy center with full partners and the pace was exactly what I expected. By week 3 I had conversed with my Market Leader. He had no prior knowledge of my pre-approved vacations. It immediately stressed me out and I was concerned about the communication between the managers above me. I shook it off and continued in my training. No one was ever able to tell me where I would be working permanently. It was a big secret for some reason. Now I understand why.

Towards the end of my 5th week my training manager needed to know where I was going for my on the job training. This is when the news was finally broken to me. They were sending me to a SINGLE LEADER CENTER. A center which is nearly an hour drive from my house. As someone new to banking I was exceptionally concerned that I wasn’t going to receive the support needed to learn the complex job of a Financial Center Manager. The task seemed daunting without an Assistant Manager to fall back on or learning operations, merlin, and many other areas never covered in my first 5 weeks. My training manager agreed. My Market Leader assured me he had support lined up. So reluctantly I went.

For my on the job training I was supposed to have another leader side by side with me (for obvious reasons). By 11am on day one of on the job training, I was left alone in the bank being asked to perform over-rides, talk to clients, and operate as a live manager. Of all the employees I reached out to, no one had ever heard of anything like this. I made an override for a $10,000 check by noon.
The stress was insane. No person should ever be put in that situation. The risk involved is on another level of stupidity. Honestly, I can’t believe anyone was OK with it.
In my 3 weeks of on the job training I saw my Market Leader twice and received support from another leader on roughly half of my days in the branch. The other days of on the job training consisted of me fumbling through everything, providing over-rides for things I didn’t understand, and dealing with the most in-experienced staff I have ever had in my entire career. To put in short, the most unnecessary stress I have ever been under. I was told from peers "Welcome to BofA", "sink or swim", "this is reality." These are legit quotes. I can't make this stuff up. 

By week 9 when I went “live” (which I still find funny as I was live on week 6), I realized that nearly every promise and agreement in my offer from BofA was not fulfilled. Nothing about this job was as advertised. The market is in shambles, I am in a single-leader center, I am driving an hour to work, there won’t be incentive anytime soon (if ever), I was set up for failure, and I wasn’t given the appropriate chance to learn my job. I don’t understand how any of this happened honestly.

Today when I got a call from my daughters school with a rare emergency I realized that literally nothing (this company) told me is true in this market. This wraps in to how much more you are asking of some managers than others. At a single leader center, I can’t leave for an emergency, I can’t use my sick time, I have to FIND MY OWN COVERAGE for everything, and am asked to do the job of two managers, with zero support, while trying to learn this job. Again, nothing that was told to me when I came on-board. Am I willing to make sacrifices for the team? ABSOLUTELY. Am I willing to choose opening the building so I can stand around and provide over-rides over my kids? ABSOLUTELY NOT. Again, this was all discussed in my interview process. I was assured BofA provided plenty of sick time and was all about family. This is simply not true. I am not one to ever take a day off, but sometimes emergencies happen. Today when I was standing in the building, un-able to reach anyone I needed, I made my choice to leave. Not just for today, but forever.

This market is broken for a reason. You cannot expect top talent to stick around when they are mismanaged. This is why you have a market full of failing centers. Winners simply will not put up with this. As someone with a degree in HR management, it is baffling to me how a new employee with high potential could be so poorly mismanaged. It is literally luck of the draw in each new-hires situation. Maybe you will get a decent center, maybe you will be shoved into an awful one with no support. I passed on an excellent opportunity with another company to give (this company) a shot. I will regret that decision for a while. Had I been told the reality of the job, there is ZERO chance I would have ever accepted and offer from you.

With this, I would like to inform you of my resignation, effective immediately. 10/3/2019.

I will drop my keys in the night drop tonight.

I am sure you will forward this along to the appropriate people.

There is no doubt I would have been a major contributor for (this company) in an appropriate setting. Unfortunately, that was not the case. I wish you all the best of luck in the future. You guys are doing great things at some levels.

Thank you,

Ryan M. Taylor
Moreland-Sellwood
Portland, OR